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Privacy policy

Pentatonic Co., Ltd. (hereinafter “Pentatonic”) legally processes and safely manages personal information in compliance with the 「Personal Information Protection Act」 and related laws to protect the freedom and rights of information subjects. Accordingly, in accordance with Article 30 of the 「Personal Information Protection Act」, we have established and disclosed the following personal information processing policy in order to guide information subjects on the procedures and standards for personal information processing, and to promptly and smoothly handle complaints related to this. do.


1. Purpose of processing personal information

Pentatonic processes personal information for the following purposes. Personal information being processed will not be used for purposes other than the following, and if the purpose of use is changed, necessary measures will be taken, such as obtaining separate consent in accordance with Article 18 of the 「Personal Information Protection Act」.

- Membership sign-up and management Confirmation of intent to sign up for membership, identification/authentication according to provision of membership services, maintenance/management of membership status, prevention of illegal use of services, confirmation of consent of legal representative when processing personal information of children under 14 years of age, various notices ·Personal information is processed for notification and grievance handling purposes.

2. Personal information collection details

- When signing up as a member

: Name, date of birth, E-MAIL (ID), phone number

- When purchasing a product

: Name, contact information, e-mail, credit card, bank account information, past purchase history information


3. Personal information processing and retention period

Pentatonic processes and retains personal information within the period of retention and use of personal information according to the law or within the period of retention and use of personal information agreed upon when collecting personal information from the information subject.


Each personal information processing and retention period is as follows.


  go. Homepage member registration and management: Until withdrawal from the homepage However, in the case of the following reasons, until the relevant reason ends

1) If an investigation or investigation is in progress due to a violation of related laws, until the end of the investigation or investigation

2) In the event that credit/debt relationships remain due to the use of the website, until the settlement of the relevant credit/debt relationship


me. Provision of goods or services: Until the completion of supply of goods or services and completion of payment or settlement, however, in the case of the following reasons, until the end of the relevant period

  1) Records on transactions, such as indications and advertisements, contract details and execution, in accordance with the 「Act on Consumer Protection in Electronic Commerce, Etc.」


-Records on indications and advertisements: 6 months

-Record of contract or withdrawal of subscription, payment, supply of goods, etc.: 5 years

- Records on consumer complaints or dispute handling: 3 years


2) Storage of communication confirmation data in accordance with the 「Protection of Communications Secrets Act」


- Subscriber's telecommunication date and time, start/end time, other party's subscriber number, frequency of use, originating base station location tracking data: 1 year

-Computer communication, Internet log record data, access tracking data:


4. Matters concerning the provision of personal information to third parties

Pentatonic processes the personal information of the information subject only within the scope specified in the purpose of processing personal information, and does not provide the information subject's personal information to a third party.

However, in the event of an emergency, such as a disaster, flu, an incident/accident causing imminent danger to life or body, or an imminent loss of property, personal information may be provided to the relevant authorities without the consent of the information subject.


5. Matters concerning the procedure and method of destroying personal information

go. Pentatonic destroys the personal information without delay when the personal information becomes unnecessary, such as termination of the service contract (including membership withdrawal), expiration of the personal information retention period, and achievement of the purpose of processing.


me. Pentatonic destroys the information of users who have not used the service for one year. However, it can be stored and managed separately from other users' personal information until the retention period prescribed by other laws and regulations has elapsed.

all. The fact that personal information will be destroyed, the expiration date of the period, and the items of personal information to be destroyed will be notified to users by means such as e-mail or text message, until 30 days before the destruction of personal information.

If you do not want to destroy your personal information, you can log in to the service before the expiration date.


The procedure and method of destroying personal information are as follows.

Pentatonic destroys personal information recorded and stored in the form of electronic files so that the records cannot be reproduced, and personal information recorded and stored in paper documents is shredded with a shredder or destroyed by incineration.


6. Rights and obligations of data subject and legal representative and exercise method

go. The information subject can exercise the right to view, correct, delete, or suspend processing of personal information at any time with respect to Pentatonic.

(Requests for viewing personal information about children under the age of 14 must be made directly by the legal representative,

Information subjects who are minors over the age of 14 are the minors in relation to the personal information of the information subject.

You may exercise this right or exercise your right through your legal representative)


me. The exercise of rights can be done in writing, e-mail, fax (FAX), etc. in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the 「Personal Information Protection Act」, and will take action without delay.


all. Rights can be exercised through an agent, such as a legal representative of the information subject or a person who has been delegated. In this case, you must submit a power of attorney in accordance with the “Public Notice on Personal Information Processing Methods (No. 2020-7)” Attachment No. 11.


la. Requests for access to and suspension of processing of personal information may be restricted in accordance with Article 35 Paragraph 4 and Article 37 Paragraph 2 of the 「Personal Information Protection Act」.


mind. Requests for correction and deletion of personal information cannot be requested if the personal information is specified as the subject of collection in other laws and regulations.


bar. Pentatonic checks whether the person who made the request, such as a request for access, a request for correction or deletion, or a request for suspension of processing according to the rights of the information subject, is the person or a legitimate agent.


7. Person in charge of personal information management

The information subject can inquire about behavioral information, exercise the right to refuse, and receive reports of damages through the contact information below.

  ‣ Pentatonic personal information protection department department name

Marketing Team Manager : Manager Hong Seok-don

Contact: 02-766-7848


Business Management Team Person in charge: Youngjin Kim

Contact: 02-766-7866



In addition, for reporting and consulting of other personal information infringement, please contact the following organizations.

  • Personal Information Dispute Mediation Committee: (without area code) 1833-6972 (

  • Personal information infringement reporting center: (without area code) 118 (

  • Prosecutors' Office: (without area code) 1301 (

  • National Police Agency: (without area code) 182 (

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